DELIVERY & RETURNS POLICY
During the COVID-19 Pandemic, please be aware that timings and deliveries will take longer thank normal.
We will attempt to dispatch purchases within 5-7 working days unless otherwise stated (for made to order items).
Expected transit times:
UK only: 3-5 working days
Airmail via Royal Mail:
Europe: 5-7 working days
Rest of World: 10-14 working days or more
We predominantly use the Royal Mail, however we do employ other couriers for heavier items- our approved couriers are DHL, Parcelforce, Fedex, DX, DPD and UPS.
All of our products are made to a very high standard and we hope that you will be happy with your purchase. However, if you are unhappy for whatever reason, we can offer either an exchange or refund of the goods provided they are returned to us within 14 days of receipt of your order, unused, complete with all original tags, and in resalable condition.
Please return your goods to the following address :-
Old Time Design Company
17 Selston Road
On returning, please email us in the first instance, and include instructions inside the parcel with instructions on how you would like to proceed ie. exchange, refund etc
On receiving the item, we will refund your purchase (excluding postage) within 14 working days.
For Exchanges, we will send out a standalone invoice for postage; once this has been completed, we will aim to send out your exchanged item within 14 working days. If we cannot meet our 14 working day aim, in the case of waiting for new stock, we will explain this to you so you can either wait or arrange a refund.
We are not responsible for the return shipping cost of items.
We ask that ALL returned items must be unworn, unwashed and complete with original tags and packaging.
It is advisable to make sure all return packages are well packaged and are sent with a trackable, insured service.
We cannot take responsibility for items damaged or lost in return transit.
If returning an item from outside the Unted Kingdom, please write"RETURNED GOODS" on the customs label to avoid any customs charges. Old Time Design Company is NOT responsible for any custom charges made and may refuse to receive the parcel.
We will refund all shipping charges only if the goods are in some way faulty.
Bespoke / Made to Order Garments.
Due to the uniqueness of every garment, it is not possible to guarantee that the finished item(s), will have exactly the same colour, pattern, weave and finish as the item viewed either in person or on-line. If the customer is not satisfied with the quality or fit of the ordered item(s) Old Time Design Company will, after inspection of the goods, follow a policy of repair or replace and finally refund.
A tolerance of 4cm shall be applied to the pattern measurements that relate to the manual measurements. Old Time Design Company will alter garments with no charge if any of the pattern measurements that relate to the manual measurements is incorrect by more than 4cm.
The customer must check the order form and confirm all the details are correct at the time of purchase. It is understood that an order once finalised and confirmed, cannot be cancelled upon the commencement of the manufacturing process. Any agreement to cancel is at the discretion of Old Time Design Company.
Any changes must be made to an order within 24 hours of the order confirmation via email (firstname.lastname@example.org).
Old Time Design Company will, where possible, endeavour to make the desired changes but please be aware that the company cannot guarantee the change can be made. We will confirm if the change can or cannot be made in writing.
Regrettably, Old Time Design Company cannot accept returns on the basis of a change of heart on the part of a customer, or where the customer requests a change to an existing order and Old Time Design Company cannot fulfil that change.
The details on the original order form is taken as the final order.
As the ordered goods are custom-made, they can neither be returned nor refunded, and the standard 14 day refund policy does not apply. This does not affect your statutory rights and does not apply to faulty goods. Requests for returns or refunds must initially be supported by proof of purchase.
In the case of refund, the client will be eligible for a full refund less the cost of any shipping costs previously incurred as these are considered complete at that point. Old Time Design Company retains full discretion on whether a product is deemed faulty or not.
If you have any further questions regarding our returns policies please email us at email@example.com